Question 1

Sharing sales, budgets, and financial goals with employees throughout the organization is referred to as

Accepted Answer

A)  filtering.
B)  open-book management.
C)  an open system.
D)  reflecting.
E)  horizontal communication.F) B) and E)
G) A) and E)

Question 2

The process by which mentors help new employees with their jobs and enable them to perform better is an example of ____.

Accepted Answer

A)  satisficing
B)  coaching
C)  reflecting
D)  filtering
E)  reinforcingF) B) and D)
G) A) and D)

Question 3

In Pinewood Corp., information that was previously available to managers alone is now given to workers as well. This is an example of

Accepted Answer

A)  centralized management.
B)  unity of command.
C)  horizontal communication.
D)  an open system.
E)  open-book management.F) B) and C)
G) All of the above

Question 4

For which of the following uses is e-mail the most appropriate?

Accepted Answer

A)  Routine messages
B)  Confidential messages
C)  Messages with complex information
D)  Attempts to resolve conflicts
E)  NegotiationsF) A) and B)
G) C) and E)

Question 5

The CEO called an all-employee meeting and spoke for 20 minutes about the company's current financial situation. He did not take questions at the end of the presentation. This is an example of _____ communication.

Accepted Answer

A)  upward
B)  horizontal
C)  lateral
D)  one-way
E)  two-wayF) A) and B)
G) B) and E)

Question 6

A common problem with downward communication in an organization is

Accepted Answer

A)  instrumentality.
B)  too much openness.
C)  filtering.
D)  defensiveness.
E)  lack of validity.F) A) and C)
G) B) and D)

Question 7

Calvin is the CEO of Centaur Inc. The company has incurred a loss as it has lost one of its key clients. Calvin needs to inform the owner of the company and the board of directors about this issue. In this case, which of the following mediums would be suitable for Calvin?

Accepted Answer

A)  A face-to-face conversation
B)  A text message
C)  The company's blog
D)  A memo
E)  An e-mail reportF) A) and D)
G) C) and D)

Question 8

In order to listen effectively, you should

Accepted Answer

A)  try to recall all the facts and details.
B)  judge delivery, not content.
C)  listen only to what is interesting.
D)  keep your mind open.
E)  take notes by writing down as much as you can.F) A) and D)
G) C) and D)

Question 9

How can a persuasive speaker demonstrate authenticity?

Accepted Answer

A)  By using practiced, melodramatic gestures
B)  By maintaining a distance from the audience
C)  By keeping a cool, objective demeanor
D)  By being open with the audience
E)  By ignoring the audience's nonverbal feedbackF) All of the above
G) A) and B)

Question 10

Discuss methods to improve one's presentation and persuasion skills.

Accepted Answer

The answer of Discuss methods to improve one's presentation and...

Question 11

Downward communication refers to the flow of information from

Accepted Answer

A)  the company to customers.
B)  lower to higher organization levels.
C)  people inside the organization to external parties.
D)  operational to strategic managers.
E)  supervisors to subordinates.F) B) and E)
G) B) and D)

Question 12

Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following will best reduce misperceptions in communication?

Accepted Answer

A)  Tailor the message for each group by changing the meaning for each group.
B)  Say what you don't mean along with what you mean.
C)  Encourage others to multitask while receiving the message.
D)  Use only one-way communication for important messages.
E)  Never repeat yourself.F) C) and D)
G) B) and E)

Question 14

Which of the following statements accurately describes two-way communication?

Accepted Answer

A)  The receiver needs to have the ability to provide feedback but doesn't have to use it.
B)  The receiver must provide feedback, but the sender does not have to listen.
C)  The receiver must provide feedback, and the sender must be receptive to the feedback.
D)  The sender must transmit the message to two or more receivers.
E)  The sender must transmit the message using two or more channels.F) D) and E)
G) C) and D)

Question 15

State the disadvantages of electronic communication.

Accepted Answer

Electronic communication, such as email,...

Question 16

Which of the following is an advantage of written communication?

Accepted Answer

A)  Questions can be asked and answered.
B)  Feedback is immediate and direct.
C)  Written communication is more persuasive than oral communication.
D)  The receiver can sense the sender's sincerity.
E)  Written communication can be saved permanently.F) All of the above
G) A) and B)

Question 17

Effective coaching requires:

Accepted Answer

A)  persuasiveness, teaching, and discipline.
B)  expert knowledge, clarity, and discipline.
C)  honesty, calmness, and supportiveness.
D)  sincerity, expert knowledge, and discipline.
E)  honesty, teaching, and persuasiveness.F) B) and D)
G) B) and E)

Question 18

Which of the following communication channels includes videoconferences?

Accepted Answer

A)  Syntactic communication
B)  Pragmatic communication
C)  Centralized communication
D)  One-way communication
E)  Electronic communicationF) B) and E)
G) A) and E)

Question 19

The process of reflection

Accepted Answer

A)  facilitates accurate two-way communication.
B)  is the responsibility of the sender.
C)  can be minimized with effective listening techniques.
D)  distorts information and misunderstandings result.
E)  places a greater emphasis on talking than on listening.F) None of the above
G) A) and E)

Question 20

In organizational communication, coaching refers to dialogue with the goal of

Accepted Answer

A)  helping someone be more effective and achieve his or her full potential on the job.
B)  reflecting back to another person what you heard him or her saying.
C)  withholding, ignoring, or distorting information that might be perceived as negative.
D)  clarifying and clearing up a misperception that has occurred.
E)  convincing another person to adopt a belief or take a particular action.F) A) and E)
G) B) and C)

Exam 15: Communicating

In Pinewood Corp., information that was previously available to managers alone is now given to workers as well. This is an example of

Correct AnswerverifiedShow Answer

Sharing sales, budgets, and financial goals with employees throughout the organization is referred to as

Correct AnswerverifiedShow Answer

The CEO called an all-employee meeting and spoke for 20 minutes about the company's current financial situation. He did not take questions at the end of the presentation. This is an example of _____ communication.

Correct AnswerverifiedShow Answer

Discuss methods to improve one's presentation and persuasion skills.

Correct AnswerverifiedShow Answer

Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.

Correct AnswerverifiedShow Answer

A common problem with downward communication in an organization is

Correct AnswerverifiedShow Answer

In organizational communication, coaching refers to dialogue with the goal of

Correct AnswerverifiedShow Answer

For which of the following uses is e-mail the most appropriate?

Correct AnswerverifiedShow Answer

The process of reflection

Correct AnswerverifiedShow Answer

Calvin is the CEO of Centaur Inc. The company has incurred a loss as it has lost one of its key clients. Calvin needs to inform the owner of the company and the board of directors about this issue. In this case, which of the following mediums would be suitable for Calvin?

Correct AnswerverifiedShow Answer

Effective coaching requires:

Correct AnswerverifiedShow Answer

Which of the following communication channels includes videoconferences?

Correct AnswerverifiedShow Answer

In order to listen effectively, you should

Correct AnswerverifiedShow Answer

The process by which mentors help new employees with their jobs and enable them to perform better is an example of ____.

Correct AnswerverifiedShow Answer

Which of the following statements accurately describes two-way communication?

Correct AnswerverifiedShow Answer

Which of the following will best reduce misperceptions in communication?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of written communication?

Correct AnswerverifiedShow Answer

Downward communication refers to the flow of information from

Correct AnswerverifiedShow Answer

How can a persuasive speaker demonstrate authenticity?

Correct AnswerverifiedShow Answer

State the disadvantages of electronic communication.

Correct AnswerAnswered by ExamLex AIElectronic communication, such as email,...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Electronic communication, such as email,...
View Answer