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Increasingly,managers are discovering that control systems based solely on bureaucratic and market mechanisms are insufficient for directing today's workforce.

A) True
B) False

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A transfer price is the price charged by one unit for a good or service provided to another unit within the organization.

A) True
B) False

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Perhaps the greatest benefit of activity based costing is


A) the simplicity.
B) the acknowledgment of employee effort.
C) the ability to highlight and monitor costly activities.
D) the acceptance by stockholders of other sources of financing.
E) the ability to monitor the board of directors.

F) D) and E)
G) C) and E)

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A manager designing a control system should evaluate the information provided by the system in terms of which of the following questions?


A) Does the system provide people more than enough data?
B) Does the system provide information about how other parts of the organization are doing?
C) Does the system provide the information to decision makers only at the top of the organization?
D) Does the system provide people with data relevant to the decisions they need to make?
E) Does it provide information about HR?

F) B) and C)
G) A) and B)

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Employees resist formal control systems for which of the following reasons?


A) Control systems can change the power structure of the organization.
B) Control systems make employees less accountable for their performance.
C) Control systems maintain individuals' expertise.
D) Control systems insure employees' security.
E) Control systems require cooperation between employees.

F) A) and B)
G) A) and E)

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Liquidity ratios indicate a company's ability to meet its long-term financial obligations.

A) True
B) False

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By definition,management audits are internal,not external.

A) True
B) False

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Ideally the transfer price should reflect less than the price that the receiving business unit would have to pay for that product/service in the marketplace.

A) True
B) False

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An evaluation conducted by one organization of another organization is referred to as a(n)


A) external audit.
B) management audit.
C) internal audit.
D) accounting audit.
E) budget audit.

F) B) and C)
G) All of the above

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External audits can be used for which of the following?


A) Evaluating financial stability
B) Evaluating production efficiency
C) Evaluating sales effectiveness
D) Indentifying possible mergers or acquisitions
E) Identifying earnings potential

F) A) and B)
G) A) and C)

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Procedures used to verify accounting reports and statements are referred to as a(n)


A) management audits.
B) accounting audits.
C) activity-based costing (ABC) .
D) financial analysis.
E) budget audit.

F) A) and E)
G) B) and E)

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Using budgeting,statistical reports and performance appraisals to regulate behavior and results are all considered components of


A) clan control.
B) market control.
C) bureaucratic control.
D) financial audits.
E) management audits.

F) A) and D)
G) B) and C)

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Casinos control card dealers in a variety of ways.Which of the following would be the most correct tool to use for control?


A) Requiring dealers to have a driver's license before being hired
B) Using closed-circuit cameras,two way mirrors and direct supervision
C) Requiring detailed paperwork to audit the transfer of shifts
D) Requiring employees to be searched before they leave the premises
E) Requiring dealers to empty their pockets before beginning work

F) C) and D)
G) B) and C)

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Which of the following is a guideline provided by your text for managing in an empowered setting?


A) Put control where the best people are
B) Build on trust
C) Use reactive controls
D) Base control on company norms
E) Reinforce responsiveness and teamwork

F) None of the above
G) A) and B)

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Liquidity ratios


A) indicate the company's ability to pay short-term debts.
B) include current ratios and debt-equity ratios.
C) indicate management's ability to generate a financial return on sales or investment.
D) include profitability and turnover ratios.
E) indicate the company's ability to pay long-term debts.

F) D) and E)
G) A) and B)

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Discuss the downside of bureaucratic control and describe an example of rigid bureaucratic behavior.

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The amounts a corporation owes to creditors are referred to as


A) liabilities.
B) assets.
C) stockholders' equity.
D) leverage.
E) ROI.

F) B) and D)
G) B) and C)

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List and give an example of each of the four types of performance standards.

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As long as supervisors monitor behavior,timing of the feedback is unimportant.

A) True
B) False

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Formal bureaucratic control systems have always been the most pervasive and the most effective in organizations.

A) True
B) False

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