FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 17: Communication in Organisations

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 1

Multiple Choice

Review LaterAdd Note

Review Later

In a __________ network,team members must communicate through one individual to solve problems or make decisions.In a __________ network,individuals can communicate freely with other team members.

A) decentralised; formal
B) centralised; decentralised
C) decentralised; informal
D) decentralised; centralised
E) decentralised; decentralised

F) B) and E)
G) B) and D)

Correct Answer

verified

B

Question 2

True/False

Review LaterAdd Note

Review Later

Four primary skills for communicating a crisis to others in the organisation are: maintaining a focus,being visible,getting the awful truth out and communicating a vision for the future.

A) True
B) False

Correct Answer

verified

Show Answer

Question 3

Short Answer

Review LaterAdd Note

___________________ (two words)channels are those that flow within the chain of command or task responsibility as defined by the organisation.

________________ (two words)relates to messages that flow from the lower to the high levels in the organisation's hierarchy.

The grapevine is an important means of communication that exists in companies.Most of the information passed through the grapevine is:

All of these are all examples of individual barriers to communication,except:

Any interference with the effective transmission of a message is known as ____________________.

Each of the following are examples of non-verbal communication,except:

Identify and define the personal communication channels available to a manager.Using examples,indicate how a manager might use each of these channels to encourage the adoption of an innovative technology that is likely to result in job-reassignments for existing employees.

A formal communication channel is a communication channel that flows within the chain of command.

The amount of information that can be transmitted during a communication episode is known as __________________ (two words).

Which of these is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organisation?

The receiver __________ the symbols to interpret the meaning of the message.

Horizontal communication is the lateral or diagonal exchange of messages among peers or co-workers.

Response by the receiver to ascend as communication is known as __________________.

List the three types of horizontal communication.

Characteristics of a poor listener include all the following,except:

List the elements of effective written communications.

Keys to effective listening include all of the following,except:

Feedback occurs when managers use evaluation and communication to help individuals and the organisation learn and improve.