Question 1

_____________________ means to use computers to empower workers with a decision-making tool.

Accepted Answer

A)  Trained incapacity
B)  Automate
C)  Informate
D)  ProfessionalisationE) A) and C)
F) C) and D)

Question 2

__________ draw in people who give time, talent, or treasure to support mutual interests, meet important human needs or achieve a not-for-profit goal.

Accepted Answer

A)  Voluntary organisations
B)  Coercive organisations
C)  Utilitarian organisations
D)  BureaucraciesE) C) and D)
F) None of the above

Question 3

Which of the following is not a reason multinationals establish operations in foreign countries?

Accepted Answer

A)  To expand markets
B)  To pay taxes to foreign governments
C)  To obtain raw materials
D)  To employ an inexpensive labour forceE) B) and D)
F) A) and D)

Question 4

There is a McDonald's restaurant in every country.

Accepted Answer

A) True 
 B)False

Question 5

_____________________ means to use computers to increase workers' speed or to keep an eye on their job performance.

Accepted Answer

A)  Trained incapacity
B)  Automate
C)  Informate
D)  ProfessionalisationE) B) and C)
F) A) and B)

Question 6

Jabu works as a cashier.Her productivity is judged according to the number of items passed over a scanner per hour.She is being rated according to

Accepted Answer

A)  statistical measures of performance.
B)  trained incapacity.
C)  informal policies.
D)  an oligarchy.E) A) and B)
F) A) and C)

Question 7

Theoretically, in a bureaucracy,

Accepted Answer

A)  authority belongs to the person.
B)  positions are filled on the basis of connections.
C)  authority resides in the personalities of people holding important positions.
D)  personnel treat clients as cases and without emotion.E) A) and D)
F) C) and D)

Question 8

One requirement for buying a McDonald's franchise is that an applicant must have R500 000 of cash on hand that is not borrowed.This requirement represents which one of the following features of a bureaucracy?

Accepted Answer

A)  A clear-cut division of labour
B)  Organisational personnel treat clients as cases
C)  Authority belongs to the position, not the person
D)  Positions are filled on the basis of objective criteriaE) B) and D)
F) None of the above

Question 9

The human biography can be described as a series of encounters with __________ born in a hospital, educated in a school system, loaned money by a bank and so on.

Accepted Answer

A)  primary groups
B)  formal organisations
C)  coercive organisations
D)  government agenciesE) A) and B)
F) A) and C)

Question 10

Members of secondary groups can form primary groups if they expand their relationships beyond the task at hand.

Accepted Answer

A) True 
 B)False

Question 11

Workers are ________ because they produce not for themselves or for known consumers but, rather, produce for an abstract, impersonal market.

Accepted Answer

A)  alienated from the process
B)  professionalised
C)  formally trained
D)  obsoleteE) A) and D)
F) B) and C)

Question 12

The danger of oligarchy is that those who make decisions may

Accepted Answer

A)  run the organisation as a bureaucracy.
B)  not have the necessary background to understand the full implications of their decisions.
C)  rely on informal mechanisms to get things done.
D)  suffer from disenchantment of the world.E) All of the above
F) B) and D)

Question 13

A hospital advertises a heart procedure that allows patients to return to work in two weeks instead of the standard six weeks following surgery.This use of numerical indicators to allow patients to evaluate the speediest recovery time represents which dimension of McDonaldisation?

Accepted Answer

A)  Efficiency
B)  Quantification and calculation
C)  Predictability
D)  ControlE) A) and B)
F) A) and C)

Question 14

Statistical measures of performance are rarely used in the fast food industry.

Accepted Answer

A) True 
 B)False

Question 15

Karl Marx believed that increased control over nature is accompanied by

Accepted Answer

A)  disenchantment.
B)  anomie.
C)  alienation.
D)  trained incapacity.E) B) and C)
F) None of the above

Question 16

Workers are alienated from the product when their roles in producing it are limited.

Accepted Answer

A) True 
 B)False

Question 17

______________________ is a trend in which organisations hire experts as consultants or full-time employees.

Accepted Answer

A)  Professionalisation
B)  Rationalisation
C)  Oligarchy
D)  BureaucracyE) A) and B)
F) B) and C)

Question 18

Primary groups are characterised by

Accepted Answer

A)  weak ties.
B)  objectivity.
C)  face-to-face contact.
D)  impersonal associations.E) C) and D)
F) None of the above

Question 19

The problem with instrumental-rational action is that

Accepted Answer

A)  decision-makers spend too much time evaluating the various means of achieving a valued goal.
B)  people's thought and behaviour is influenced by emotion and superstition.
C)  the valued goal can become so all-important that people lose sight of the negative consequences that can arise from the methods used to reach that goal.
D)  decision-makers spend too much time trying to anticipate the unforeseen consequences of value-rational action.E) A) and B)
F) A) and C)

Question 20

Groups are considered primary when relationships are characterised by strong, emotional ties among members.

Accepted Answer

A) True 
 B)False

Exam 14: Formal Organisation

Groups are considered primary when relationships are characterised by strong, emotional ties among members.

Correct AnswerverifiedShow Answer

______________________ is a trend in which organisations hire experts as consultants or full-time employees.

Correct AnswerverifiedShow Answer

The problem with instrumental-rational action is that

Correct AnswerverifiedShow Answer

A hospital advertises a heart procedure that allows patients to return to work in two weeks instead of the standard six weeks following surgery.This use of numerical indicators to allow patients to evaluate the speediest recovery time represents which dimension of McDonaldisation?

Correct AnswerverifiedShow Answer

_____________________ means to use computers to empower workers with a decision-making tool.

Correct AnswerverifiedShow Answer

There is a McDonald's restaurant in every country.

Correct AnswerverifiedShow Answer

Jabu works as a cashier.Her productivity is judged according to the number of items passed over a scanner per hour.She is being rated according to

Correct AnswerverifiedShow Answer

Primary groups are characterised by

Correct AnswerverifiedShow Answer

Members of secondary groups can form primary groups if they expand their relationships beyond the task at hand.

Correct AnswerverifiedShow Answer

Workers are ________ because they produce not for themselves or for known consumers but, rather, produce for an abstract, impersonal market.

Correct AnswerverifiedShow Answer

The danger of oligarchy is that those who make decisions may

Correct AnswerverifiedShow Answer

Statistical measures of performance are rarely used in the fast food industry.

Correct AnswerverifiedShow Answer

The human biography can be described as a series of encounters with __________ born in a hospital, educated in a school system, loaned money by a bank and so on.

Correct AnswerverifiedShow Answer

Which of the following is not a reason multinationals establish operations in foreign countries?

Correct AnswerverifiedShow Answer

__________ draw in people who give time, talent, or treasure to support mutual interests, meet important human needs or achieve a not-for-profit goal.

Correct AnswerverifiedShow Answer

Theoretically, in a bureaucracy,

Correct AnswerverifiedShow Answer

_____________________ means to use computers to increase workers' speed or to keep an eye on their job performance.

Correct AnswerverifiedShow Answer

Karl Marx believed that increased control over nature is accompanied by

Correct AnswerverifiedShow Answer

One requirement for buying a McDonald's franchise is that an applicant must have R500 000 of cash on hand that is not borrowed.This requirement represents which one of the following features of a bureaucracy?

Correct AnswerverifiedShow Answer

Workers are alienated from the product when their roles in producing it are limited.

Correct AnswerverifiedShow Answer

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